The fees once paid to purchase any Test Series or a combo will not be refunded under any circumstances in case payments have been successfully completed.
However, automatic refund will be made for transactions which are not successful, as per the guidelines/timelines prescribed by RBI/Government. The person / entity initiating the transaction is always solely responsible while claiming a refund from the Banks and the Payment Gateways. Website owner could never be held responsible for any kind of unsuccessful transactions. Automatic refund, if initiated, will be processed in the original mode of payment presuming all transactions are done in Indian Rupees (INR).
In case of a server failure or technical error during a transaction, website owner may confirm whether a payment has been received or not.
You as a customer can cancel your order anytime till the time your Test Series is added and stored in cart. However, when the user clicks “Proceed to Checkout”, fills necessary login details, and places an order by making all necessary online payments through the payment gateway, then the purchase order will be confirmed and can’t be cancelled in case the transaction is successful.